Support and hosting
We don't just build software and disappear. We host it, maintain it, and support your team. One monthly fee covers everything—no surprise bills.
Talk to usWhat's included
Your system runs on infrastructure we manage. You don't worry about servers.
Daily automated backups with tested restore procedures.
We patch vulnerabilities as they're discovered. You don't have to ask.
If something breaks, we fix it. No hourly billing for maintenance.
Email and video call support for your team. We answer questions and help troubleshoot.
We watch for errors, downtime, and performance issues before you notice them.
How it works
After we build your system, you pay a flat monthly fee for hosting and support. The fee is based on the complexity of the system, not the number of users or seats. You can cancel anytime—we'll help you migrate to another provider if you want to leave.
No surprises
- ✓No per-seat pricing
- ✓No overage charges
- ✓No surprise invoices
- ✓No annual lock-in
- ✓Full code access if you leave
Frequently asked questions
We respond to critical issues within 2 hours during business hours and within 4 hours for non-critical requests. Our standard SLA guarantees initial response within one business day for all inquiries, with most issues resolved within 24-48 hours.
Our support covers bug fixes, security patches, performance issues, user questions, and minor adjustments to existing functionality. We handle hosting infrastructure, database maintenance, backups, and system monitoring. New feature development is quoted separately.
Our team provides support Monday through Friday, 9 AM to 6 PM in your local timezone. For critical production issues, we offer emergency support outside business hours. System monitoring runs 24/7, and we're alerted automatically to downtime or errors.
All requests start with our support team who can resolve most issues directly. Complex technical problems escalate to our engineering team within 4 hours. For critical outages, a senior engineer is assigned immediately. You'll receive updates at each stage until resolution.
Support and hosting are bundled into one flat monthly fee based on your system's complexity—not user count or usage volume. The fee covers everything: hosting, backups, security updates, bug fixes, and support. No hourly billing, no surprise invoices, and you can cancel anytime.
Software that stays working
Support and hosting are included with every system we build. Let's talk about your project.